![]() ![]() The zip code entered above must match the first 5-digits of the zip code that is on file at Freestyle Solutions. screen (choose 'About M.O.M.' and the license number is on the License Information tab.) System License Number can be found in the Help pull down menu on your main M.O.M. Please enter the requested information above and click the Verify button. Logging in to the Support Portal Only clients with a current Freestyle Solutions support contract are allowed to access the online technical support and download site. During non-business hours, our target response time for emergency issues is 2 hours. Our target response time for general questions is 8 business hours. Technical Support is also available by calling (973) 237-0300 during the hours above, or by emailing where we have a team of skilled subject matter experts.ĭuring business hours our target response time for full system down emergencies is 1 hour. Our Support Site also contains program updates, shipping updates and miscellaneous utilities and is always accessible with a valid support contract. and within our content rich Knowledgebase, filled with articles and videos. Support is provided via built-in "Help" within M.O.M. ![]() "Emergency" is defined as unable to fully process M.O.M. Software For Life Support customers are able to receive Emergency Technical support from on-call Technical Support Representatives 24 x 7 x 365. Platinum Support customers are able to receive Emergency Technical support from on-call Technical Support Representatives 24 x 7 x 365. Business hours are defined as 9:00 am to 7:00 pm Eastern Time Monday through Thursday, and from 9:00 am to 5:30 pm Eastern Time on Friday. With a Gold Support contract, a Technical Support team is available to assist you during business hours.
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